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Support Lifecycle

Aimetis products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

 Product Support Lifecycle Dates
 StatusGenerally AvailableLimited SupportEnd-of-Life
Symphony 7.0Generally AvailableSeptember 6, 2016TBD1 year after Limited Support
Symphony 6.14Limited SupportFebruary 17, 2015September 6, 2017September 6, 2018
Symphony 6.13End-of-LifeMay 27, 2014May 27, 2015May 27, 2016
Symphony 6.12End-of-LifeJune 12, 2013June 12, 2014June 12, 2015
Symphony 6.11.4.5Limited SupportMarch 23, 2015September 6, 2017September 6, 2018
Symphony 6.11 through 6.11.4.4End-of-LifeMarch 20, 2013June 12, 2013June 12, 2014
Symphony 6.10End-of-LifeSeptember 4, 2012March 20, 2013March 20, 2014
Symphony 6.9End-of-LifeFebruary 6, 2012September 4, 2012September 4, 2013
Symphony 6.8End-of-LifeNovember 25, 2011February 6, 2012February 6, 2013
Symphony 6.7End-of-LifeAugust 10, 2011November 25, 2011November 25, 2012
Symphony 6.6End-of-LifeMay 16, 2011August 10, 2011August 10, 2012
Symphony 6.5End-of-LifeOctober 5, 2010May 16, 2011May 16, 2012
Symphony 6.2End-of-Life-October 5, 2010October 5, 2011
Symphony 6.1End-of-Life-October 5, 2010March 31, 2011
Symphony 6.0End-of-Life-October 5, 2010March 31, 2011
 Product Support Lifecycle Definitions
 Support ServiceGenerally AvailableLimited SupportEnd-of-Life
Self-ServiceSoftware Download Available   
Documentation Available   
Knowledge Base   
SupportTechnical Support - Email*   
Technical Support - Web*   
Technical Support - Phone**   
Software Updates  Security Issues   
Critical Issues   
Non-Critical Issues   
New FeaturesFeature Requests Accepted***   
TrainingCertification / Authorization   

 

* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.

** Phone Support is only available for Symphony Installations with active Maintenance and Support Subscriptions.

*** New features are developed at the sole discretion of Aimetis. Custom development is available via Professional Services on a paid, per-request basis.